Frequently Asked Questions
Below are some commonly asked questions. Don't see the answer you're looking for?
Contact us at firstname.lastname@example.org – we're happy to help!
CREATING/MANAGING YOUR ACCOUNT
Q: How do I create an Employer account?
A: Easy! Go to employers.workforgood.org/register and complete the registration form.
Q: I have a discount code. How do I use it?
A: If you are paying online with a credit card, enter your discount code in the discount code box and then click “apply code” BEFORE you enter your credit card information. If you need to be invoiced you will need to contact your account rep and give them the discount code you want to use.
Q: How do I resize my logo?
A: Logo images on our site must be sized exactly 360 pixels wide and 180 pixels tall. To resize your logo, we recommend using the free online tool Pixlr (https://pixlr.com/editor/). Open your logo file in Pixlr, being sure to use the largest logo you have available. Then follow these steps:
- From the main navigation, select "Image" --> "Image size."
- Make sure the “Constrain proportions” box is checked.
- If your logo is wider than it is tall, change the width to 360.
If your logo is taller than it is wide, change the height to 180. Then click "ok."
- From the main navigation, select "Image" --> "Canvas size."
- Make changes so that the width is 360 and the height is 180.
- Next to "Anchor," select the center box. It should look like this:
- Press ok.
- From the main navigation, select "File" --> "Save"
- Name your logo file and select “JPEG (Good for most photos)” in the "Format" drop down box. Then click "ok."
- Select where on your computer you’d like to save the image and click "save."
Q: I did not authorize to have my organizations job postings to be listed on your website. Why are they listed here? They need to need to be taken down.
A: Work for Good maintains a partnership with other job boards nationwide that post great jobs that are relevant to our purpose-driven jobseekers. If you would like a job to be removed from our site, please contact email@example.com.
Q: Can I give others account access?
A: No, your employer account is unique to you. However, the administrator of your organization’s account can create new users. Simply login to your account and click the organization’s name in the right hand corner. Select the “Organization users” tab and then click “Add new user.”
Q: How do I add users to my account?
A: Log in to your account and click the organization’s name in the right hand corner. Select the “Organization users” tab and then click “Add new user.”
Q: How can I remove a user from our organization’s account?
A: Log to your account and click the organization’s name in the right hand corner. Select the “Organization users” tab and click “Expire” next to the name of the user you wish to remove.
Q: Why can’t I have multiple accounts with one email address?
A: Our system will only allow an email address to be associated with one account.
Q: Can I restrict account access for specific users?
A: Yes, the administrator of your organization’s account may add a new user or edit an existing user, using the following permission options:
- No access – view only
- Can post jobs
- Can search resumes
- Can manage the organization’s account.
Q: Help! I forgot my username and/or password.
A: Navigate to employers.workforgood.org and click “Sign in.” Use the “Forgotten password?” function located at the bottom of the sign in box.
Q: How do I edit my organization profile?
A: Log in to your account and click on your organization’s name in the upper right hand corner, and select the “Your organization profile” tab.
Q: Do you still offer resume database search?
A: No, not at this time. However, we are continuously rolling out new features to serve our clients. Please make sure to register to receive notice of new features such as resume' search that will roll out in the future.
POSTING A JOB/MANAGING YOUR JOB POSTINGS
Q: How do I post a job?
A: Go to employers.workforgood.org, log in to your account and select “Post a job” from the main navigation. Depending on whether you have credits in your account from a previous package purchase, you will see either “use now” or “post a job now” buttons. Click the button for the product you wish to use.
On the job posting page, please complete the information for the job you are posting. To save this posting click “save and continue.” From here, you have the option to preview this job or to continue editing. Or, you can go straight to you cart to pay if you do not have job posting credits. Click the “Check Out” button and then select “Pay Online.” Select “Continue to Payment” and complete your payment information. (Please note this information must be exactly as it appears on the card and the billing address must also match exactly.) Then click “Pay Now.” Once the order is processed you will be redirected to review your receipt.
Q: How do I view all jobs that I've posted on Work for Good?
Login to your employer account and select "Your jobs" from the main navigation. Click the drop down arrow of status field and select "All Jobs," then click filter.
Q: How long does it take for my job to show up on the board?
A: Your job posting will be live on the job board within 15 minutes.
Q: Why is my job appearing on another site?
As a benefit to our employers, Work for Good maintains a partnership with other job boards to provide added visibility and candidate flow to your job posting. A new job posting will usually take 24 hours to appear on outside job boards. Also, please note that when a job description is edited, changes will take about 24 hours to be reflected on outside job boards. Likewise, if you close the job it will take 24 hours to be removed from them. If you do not want your job posting to flow to other job board, please contact us at firstname.lastname@example.org.
Q: What is the difference between a job posting and a premium posting package?
A: Our value-packed job postings include:
- 30-day posting
- Your logo featured with posting
- Search-optimized by keyword and location
- Unlimited word count
- Easily repost with stored descriptions
- Hiring support from our customer service team
A premium package includes all of the features of a job posting with extra features designed to enhance visibility and encourage clicks. With a premium package your job posting will be:
- Top-ranked in search results
- Highlighted in search results
- Your logo featured in search results
- Highlighted at the top of the home page, with your job title and logo appearing in rotation
- Search-optimized with custom keywords by our support team
Q: Can I send my candidates directly to my Applicant Tracking Software (ATS)?
A: Yes, when creating your job posting under the section of Applications, click “via a company website” paste your direct URL in this box.
Q: How do I change my job title?
A: Job titles can only be changed by your account rep. Please contact us to make a change in your job title.
Q: How do I make edits to my existing job posting?
A: Edits to live postings can only be changed by your account rep. Please contact us to make changes or edits.
Q: We have found a candidate and my job posting is still live. How do I close/deactivate my current job posting?
A: Log in to your employer account, and in the main navigation select “Your jobs” to see a list of all of your jobs. Find the job you wish to deactivate and click “Expire” and then “Confirm.”
Q: What type of jobs can I post?
A: Because we are a highly targeted job board serving purpose-driven jobseekers and mission-oriented organizations, you will see the best results for jobs with nonprofit organizations, foundations, education or government agencies, corporate CSR and foundation professionals, and philanthropic advisors, etc. If you’re not sure if your job is a good fit, call us and we’ll help you figure it out.
Q: Can I post nationwide or in multiple locations?
A: Yes, you can either choose up to two different locations, or, if you want your posting to appear in all location searches, type in “Nationwide” in the location box.
Q: What is a job summary and why do I need one?
The job summary is the 150 character description that shows on the search result pages, before a jobseeker clicks to view your full description. When you post your job, you have the option to write your own summary or to have the first 150 characters of your description pre-populate as the summary.
Only 150 characters will display on the search results page, so be sure to keep it short and enticing so jobseekers will want to read more.
Q: Does my company’s name have to be listed on the job? Can I post an anonymous ad/keep my company name private? Or, can I list a different organization’s name if I am a 3rd party recruiter/consultant?
A: Yes. When you post a job, at the bottom of the page, you will see a box labeled “alternate employer name.” This option allows you to enter an alternative name, such as “confidential” or a different organization’s name which is what will appear in your posting instead of the name of your organization.
Q: Why don’t you have more job functions? What if I can’t find a function that works for me?
A: Select the function that best fits your job opening. If your job happens to fall into more than one, don’t worry, you can select multiple functions. Experience tells us that the function(s) you select is not nearly as important as your job’s title and description – so no matter what function you choose you won’t harm your posting’s performance.
Q: Focus areas – I don’t see a category that seems to match my organization.
A: Our focus areas were developed from the National Taxonomy of Exempt Entities (NTEE) system used by the IRS and NCCS to classify nonprofit organizations. While many are exactly the same, but a few of our focus areas have been reworded to make the language more easily searchable by jobseekers. If you would like to see the breakdown of these codes please click here: http://nccs.urban.org/classification/ntee.cfm and select “Full list of NTEE codes (Word Document).”
Q: Can I set up screening questions for applicants?
A: You will need to contact our customer support team to change this setting. You can reach our support team here.
Q: How do I renew my expired job posting?
A: Log into your account and select “Your jobs” from the main navigation. In the “Status” drop down menu, choose “Expired” and click “Filter.” Locate the job you wish to repost and click “repost.”
MANAGING YOUR APPLICATIONS
Q: How do I access applications that my job posting has received?
You can manage your applications from the “Applications” page, which you can access in two ways:
- Login to your employer account and select "Your jobs" from the main navigation. Click the drop down arrow of status field and select "All Jobs" then click filter, then click on the job posting you are looking for to see your applications. In the black header bar, click “Applications.”
- Navigate to your job posting page and click on the applications icon in the top right corner (note, the applications icon will not display until you have received an application).
From the applications page, you can:
- Email the candidate, by clicking on their email address
- View their resume (which will download the resume to your device)
- Open the cover letter (which show up in a separate box)
- View any filter questions that you set up
- Change the status of an application (i.e. Invited for interview, shortlisted)
- Export applications
Q: How can I export my applications?
On “Applications” page, (see previous FAQ for how to access the applications page), select the tick box next to all applications you wish to export and the "Export" button becomes available. Click the “Export” button and from the pop up box click “Download now.”
The applications will be downloaded to your device as a zip file (compressed), which will include the applicant’s cover letter and resume.
Q: How do I use the “Change status” feature when managing my applications?
On “Applications” page, (see previous FAQ for how to access the applications page), select the tick box next to any applications you wish to update and the "Change status" link becomes available. Click the “Change status” button and select the new status.
OPTIMIZING YOUR JOB POSTING
Q: Why do you recommend against including a phone number and/or email address in my job description?
A: If you share your contact information some candidates will choose to contact you directly and not to click the "Apply Now" button to submit their resume and interview answers. You benefit when candidates apply through our system because you are able to view resumes and interview answers online, collaborate on rating them with your colleagues, and you always get an immediate email when someone applies to your job.
Q: What should I include in my job description?
A: Even though your job posting has unlimited words, we advise you to be concise, clear and accurate. Be sure to clearly define the role and your needs and keep each statement in the job description short and to the point. Keywords in the job title and description will help qualified candidates find you in their search results. Ask yourself: "If I was looking for a position like this, what terms would I search?” Job descriptions typically include:
- Job title
- Job objective or overall purpose statement
- Summary of the general nature and level of the job
- Description of the broad function and scope of the position
- List of duties or tasks performed critical to success
- Key functional and relational responsibilities in order of significance
- Description of the relationships and roles within the company, including supervisory positions, subordinating roles and other working relationships
- Job specifications, standards, and requirements
- Job location where the work will be performed
- Equipment to be used in the performance of the job
- Salary range
Q: How do I attract more candidates?
A: Consider upgrading your posting with a premium package to boost your visibility. You may also contact your account rep before a posting expires as they may have other suggestions.
MANAGING YOUR PURCHASES
Q: Can my organization be invoiced for job postings?
A: Yes, please contact your account rep and request to be invoiced. This will not delay the listing of your posting. As soon as the account rep can process your order, your posting credit(s) will exist in your employer account. Work for Good tries to remain as paperless as possible so your electronic invoice will be emailed to the person who is associated with the employer account. Work for Good is on a 30 day net, so please pay all invoices within 30 days of receiving your invoice.
Q: Why can’t I save my credit card information on your website?
A: Our technology provider does not allow credit card information to be stored in order to maintain the highest levels of safety for our customers. We apologize for any inconvenience.
Q: How can I view my previous purchases and print receipts?
A: Sign in to your account, click on “orders” and view and print the receipt.